Karlovy Vary, Czech Republic
Vřídelní 92/21
N/A
+420 353335111
Never again. Customer service was very poor. We did not get the room we booked and after wanting to change rooms were told 'no'. Without any explanation. The room was very clearly not disinfected as there was a shirt from a previous guest lying plain in sight in the room. Our bags were not carried up, although for other guests they were. The reception could not give a recommendation concerning a restaurant for dinner and also did not know how much we would pay for the (wrong) room. The rooms are nice, although the shower far too small. But thats all thats nice. Everything else is like a clinic and nowhere near comfortable. There are far better options, don't book here. Kundenservice war nicht vorhanden. Bekamen das falsche Zimmer, obwohl wir reserviert hatten und es war absolut nicht möglich zu wechseln (obwohl das hotel nicht ausgelastet war). Waren in einem Dreibettzimmer zur Straße statt in einem Doppel mit Kolonadenblick und der Kommentar an der Rezeption war 'Keine Sorge, es wird niemand sonst in das Zimmer gebucht', also können wir auch im Dreibettzimmer bleiben. Sie konnten kein Restaurant zum Abendessen empfehlen. 'Spabereich' kostet extra und sieht aus wie in einem Krankenhaus. Generell alles sehr Krankenhausmäßig und absolut nicht gemütlich. Frühstücksraum auch furchtbar, dreckiges Geschirr und Tischtücher und kaputte Sessel. Unsere Koffer wurden nicht zum Zimmer gebracht, für andere Gäste schon. Wecome Drink haben wir nie bekommen. Die Rezeption wusste nicht wie viel wir für das (falsche) zimmer bezahlen würden. Hätten SOFORT gewechselt wenn wir länger geblieben wären. Gibt bessere Optionen in Karlsbad. Auch das Grandhotel hat gerade billigere Zimmer.
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Amazing value for money. Room I had was renovated, clean and comfortable. However it was really hot in the room as there is no AC and opened window did not help much.
beautiful location, yummy breakfast, the staff were very friendly and helpful, mainly a young man spoke excellent English. We felt very welcome
Service great, food more than enough. Loved the room/ suite. Would always come again.
Excellent location and view, with a balcony overlooking the famous mill collonnade. The food and staff are also brilliant.
Great views from our balcony across the square. Lovely staff and a very hospitable manager
Good location, good service, good food.
Great experience staying here. I was received by a friendly staff at the reception who let me check in an hour earlier. I got a great single room with a front view and a terrace. Location is THE BEST, facilities are OK and you can book any sort of treatment or massage almost immediately. Breakfast was somewhat of a disappointment, kind of hectic, and the staff there is either too stressed or very unfriendly. Fills you up, though.
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