Praha 6, Czech Republic
Aviatická 1017/2
N/A
+420 220113317
Wheelchair-accessible entrance
Worst company I ever took in my life. They changed the outbound and inbound schedules without even offering alternatives. The return plane originally scheduled at 5pm was changed to 6:55am. No choice possible, they send you a simple alert a few days before without any explanation. This is clearly unacceptable. Second problem, no problem with the luggage on the outward journey. For the return trip, the lady at the reception desk spoke extremely badly to us, even threatened us and told us that we had to pay extra for a tiny piece of luggage. We explained to her that we didn't have to pay for the outward journey but nothing to do. She said that she didn't care and even threatened us that we would have to pay twice the price if we were not happy. Unacceptable... Pire compagnie que j'ai prise de ma vie. Ils ont changé les horaires pour l'aller et le retour sans même proposer d'autres alternatives. L'avion de retour initialement prévu à 17h a été changé pour 6h55 du matin. Aucun choix possible, ils vous envoient une simple alerte quelques jours avant sans aucunes explications. C'est clairement inacceptable. Deuxième problème, aucun soucis avec les bagages à l'aller. Pour le retour, la dame de l'accueil nous a extrêmement mal parlé, nous a même menacé et nous a dit que nous devions payer en plus pour un minuscule bagage. Nous lui avons expliqué que nous n'avions pas eu à payer à l'aller mais rien à faire. Elle disait qu'elle s'en fichait complètement et nous a même menacé de nous faire payer 2 fois le prix si nous n'étions pas contents. Vous devriez avoir honte d'être représenté par ce type de personne...
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Where is the airport management! Don’t they go to this toilet. I was surprised when I got to this men toilet and saw this. There was someone in the next toilet offering this disgusting service
Stay away. Seats are SO close to each others in their planes that it becomes painful to fly. I will never use their services again.
Thank you for always super quick services! Everytime we arrive from NYC in Prague on Delta, laguaguges are on the belt before we come. Same thing just happened on Swiss flight from Geneva. Plus the baby stroller is at the gate in super short period of time. Well done!
The employees looks get out of funeral, try to ask to pay everything possible!
We arrived at airport at 6 am and went to Czech Airlines help desk. We had simple questions about our luggage. The women jus mumbled something so I asked again. Then she starts to bark at me and for every further question. Czech airlines, you should teach your employees basic manners. Worst airplane experience. P.s. strict 8 kg luggage policy is terrible.
disregard for their customers. I do not advise to choose these airlines. there is no help or support
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Deli
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