Praha 7-Holešovice, Czech Republic
Komunardů 1039
N/A
+420 220808284
Absolutely the worst, I don't understand why some companies use them, they must be really cheap...
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Terrible delivery services and honestly I don't think that Amazon should continue using them. I paid extra to have a package delivered by Wednesday. I was at home whole day, no package has arrived, nobody contacted but in the evening, I have received email that the driver didn't find me at home! Next day, in the morning, I have received a text message, that my package will be delivered between 8 and 11. As I had other plans I have called the driver if he can drop it in the afternoon. He couldn't. He has agreed to bring it to pick up place close to my home after two. I went there after four. The shop assistant was very upset about the company (last week the driver was sick, so they stopped delivering altogether!) but went to search if my package is there. It wasn't. I called the driver again. I was told that the shop assistant wasn't there, so he couldn't leave my package there and will call me next day in the morning when he will deliver it. The shop assistant confirmed that he wasn't there, but told me that the driver left the packages in the shoe shop next door, except for my package! The next day at ten I called the driver about the package, I was told he doesn't have it and I should call the company. I did. First I was told that it is with the driver, then they told me to come and pick it up on a depo which is like two hours from where I live to finally tell me that they don't have any idea where is my package because it is lost!
Still waiting three weeks for my package from Germany. Keep in mind if you buy something from Germany it is sent by Hermes we don't have Hermes in the Czech Republic so from Hermes its handed over to In time. We have called them repeatedly if you are not Czech it will be difficult get a Czech speaker. Website is not in English. There is no number to track down your package. The number given to you from Hermes stops working once your package gets handed over to In time. Then you have to write to their Email and wait. I'm still waiting lets see what happens. You get what you pay for. I paid only 20 Euros to send an item that weighs 10 kilos from Germany that is way cheap....They have had my nr. but still I have not received a call. Just waiting impatiently its not nice. I paid 300 Euros for my item plus the measly shipping
Never choose this delivery company. They are not able to handle basic delivery services. Didn’t deliver my package despite the fact, we’ve discussed it three times on the phone, then five times via email. Not able to choose deliver time, not able to manage a pick-up point. Can’t compare it to Česká pošta, PPL, DPD or UPS, where they do 100% to satisfy customers.
NEVER AGAIN!!! The worst courier service I've ever used. They mistaken the address and are unable to deliver the shipment on time. If I want the shipment today (after a week they have it!), I have pick it up at their depot.
I am awaiting a package from Amazon via this kuryr and not only did they not contact me, but the updates on my package states I chose my preferred location in Ricany and I live in Prague. Now it is sitting in the warehouse for one week!
The worst delivery company in Prague. Avoid them as much as possible. They are lame, their support is rude. Every eshop using their services is putting their name in stake.
I tried many courier services and many of them somehow disappointed me. It's all the same here. The courier does not want to do his job, calling himself ot a courier\ and explaining to me that for the delivery to the apartment you need to pay extra money. All the time, while I was thinking how to solve my problem and go down to the courier, mr. Courier himself stood at the house door, just looking around and doing nothing. Let's be honest, your job is to bring a parcel to the door of the apartment and not to endure the brains of clients, justifying your laziness and reluctance to work for different reasons. By the way, one of the items in the parcel was broken, but here I do not know whose fault it is. Anyway, not recommend.
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