Praha-Štěrboholy, Czech Republic
K Hrušovu 293/2
N/A
+420 954222000
Delivery
Absolute nightmare. Parcel tracking system doesn’t give you a clue that any actions need to be taken for customs clearance. I was trying to setup a proxy for customs clearance because I couldn’t go there physically. They don’t have an online form to do that, only some ms word documents that you need to download and then forward by email. And the actual form that website guidelines point you to is simply missing and cannot be downloaded. No online customer chat or clear guidelines on how to get customs proxy to clear your parcel. Ridiculous queues and waiting time when trying to reach them by phone. Best thing you can do is ship by private companies because they have their own customs terminal and they clear all shippings very fast. Can’t think of a worse customer experience.
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Nothing can be worst than Czech posts. I ordered a new cat from the USA: black and gold tabby. Czech customs held it for 5 days and then charged me 150. It was only supposed to be 100, but the tabby bit the receptionist and they charged me a fee. I will never be ordering pets again.
It was Wednesday around 10.30am. I was prepared for the worst but it was actually fine at all. I received a big XL package from USA, it was a gift and I was charged 50. Short guide: 3rd floor, doors on your right, then they’ll send you to the other doors on the same floor to pay and after payment you have to go back(first door) and pick up your package.
Extremely slow. It took them almost two weeks to process a small letter with coin. Something must be wrong there.
The process is a total nightmare even for locals. Cannot you guys at Celni Urad and Ceska Posta set up a SINGLE counter, where people can do ALL of the required steps. I want to appologize to all foreigners who have to deal with Ceska Posta a Celni Urad. Please avoid if you can!
like any other, governmental facility around the world, you will face formalities of a different kind, bureaucracy, etc. i had a personal shipment from the united states, and it took 7 days at there building( for a small medical glasses)! thanks for google translator, i could use it to facilitate all this and finally my shipment was cleared by customs.
If you want to experience some Soviet era bureaucracy this is the place for you. Amazing that institution like this still exist in Czech Republic. Also possibly the ugliest building you have ever seen.
After reading so many complaints i need to say that my experience was more than fine today. Here is a guide for foreigners : go up to third floor. enter the door to the right (2nd pic),pick up the original shipping slip, then go to the left (1st pic) go in when the light is green for one of the counters. Give the documents ( original shipping paper, letter you got, payment and bank transfer docu),they calculate the duty to be paid. You get the calculated amount and pay at pokladna counter in the same room. then you get a paper that it is paid..with all these you go back to the first door..pay for the storage and finally pick up the package. Good luck! They do speak some English and only accept cash payment !
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