Brno-Řečkovice a Mokrá Hora, Czech Republic
areál bývalých kasárna, T. Novákové 64
N/A
I am split on this rating. I would have given them a five. The photo tech and resin has been very nice. However I recently bought the Star Wars lighting kit for the Destroyer. It was defective. An led was not working on one of the engine disks. I am being told I need to mail the cable back and they will then ship a replacement. I sent a picture of the defective part not working but I still have to spend money to return it - more then the cable is worth. With covid 19 and them being in Czech Republic it will probably take over a month. Same for the return. So this has now stopped me dead for two or more months. Further I offered to try to solder the led and was told sure try but if it doesn’t work they won’t honour the warranty. This makes no sense. 2 min I maybe able to fix it. They have proof it doesn’t work. If I fix it I save myself two months and shipping costs and them return shipping and a new cable. If it doesn’t fix it it still doesn’t work but they won’t then send a replacement even though they have proof it has failed. Really really disappointed. Given this I don’t recommend buying the lighting kit as their warranty is expensive and slow and they seem to have faulty connections. UPDATE They now tell me that I have to go back through the dealer. They won’t even honour any warranty. Avoid theses guys. Faulty products and no customer service.
like
I've picked up GS sets for multiple models now - top quality both in product and in its instructions. Really solid gear and very clean production values.
Their products are top notch and their customer service is very responsive.
Great details in PE and resin parts! Lot of goodies in a PE sheet! Keep the good work!
I have multiple sets from them and their products are great. Excellent customer service and products.
Fantastic products at a really good price, as well as fast shipping from the EU to the UK.
Excellent products, great selection, and fast shipping.
Nice details for sci-fi models, I loved their Star Wars sets of pilots and photoetched parts
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