Karlovy Vary, Czech Republic
Zahradní 803
N/A
+420 355323111
We had a 3 star experience at this 4 star hotel. We've lived in CR long enough to reduce our customer service expectations - but even then, our experience was lacking. We visited in February (not the middle of tourist season). What went well: great breakfast with a variety of foods, nice pool, short walk to town, front desk staff smiled and tried to be helpful, spa treatment was good. What could be improved: beds were not comfortable (old mattresses), sauna not open until afternoon, room cleaning was not thorough (dirty glasses left in room, bed sheets not carefully made) & chaos/broken promises regarding our suite. Overall, a "swing and a miss" - there are plenty of other places in KV to stay at. We'll try another place next time.
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Very nice hotel,clean place, very friendly stuff, I love this place! Very good food!!!
Spa/wellness: 1/5 - VERY disappointing for a 4-star hotel. Only 2 small saunas working from 16:00, very small 10-meter pool with colder water than it should be(no one used it), small Jacuzzi for 4 people only. Doesn't work on Mondays. Rooms: 4/5 - very clean but expected more from a superior category room. Awesome view towards the river and the city. Quiet though. Breakfast: 4/5 - everything was fresh, nice coffee. Good service. Location: 5/5 - right in the city cetre. 3 min walk from the 2 main pedestrian streets.
Excellent Hotel. I specially want to thank the concierge, mr. Anatol, who has been very helpful during my journey in Karlovy Vary!
Exelent staff, very nice service,good foodd, perfect medical treatments.
Location is great for exploring Karlovy Vary. Nice large rooms and outstanding front desk staff. WiFi was strong throughout the entire hotel. Breakfast was disappointing thanks to the stale pastries and dry bread. The night time bartender was quite rude.
Hezký hotel velice blízko centra a kolonády. Milý personal a hlavně výborné masáže pro své klienty, to vše nabízí tento hotel, ve kterém se krásně zrelaxujete v bazénu, virivce a sauně. Též si určitě pochutnate na jídle. Vřele doporučuji návštěvu.
Хочу отметить отличное расположение, останавливались в отеле на одни сутки, в цену входил завтрак плюс пользование сауной и бассейном с 8 утра до 20.00. Тапочки одноразовые можно попросить, принесут. Завтраки обычные, пару видов сосисок, яйца, гречка Заезд в 15.00 , выезд в 12.00
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